09bet Privacy Policy
Your personal information matters to us. This policy explains in detail how 09bet collects, uses, stores, and protects your information.
This privacy policy applies to all services on the 09bet platform. Continuing to use the site means you accept all terms of this policy.
1 Introduction and Scope of Application
09bet is an online gaming and betting platform serving users in Bangladesh. We understand how important the protection of your personal information is, and we handle it with the utmost care.
This privacy policy applies when you visit our website, create an account, make deposits or withdrawals, contact customer service, or use the Android or iOS app. Any interaction you have with 09bet is covered by this policy.
Alongside reading this policy, you are encouraged to read our Terms and Conditions, as both documents together form the overall agreement governing your use of the account.
2 What Information Is Collected
2.1 Information You Provide Directly
Information you provide when registering or using our services includes:
- Full name and date of birth
- Mobile number and email address
- Bangladeshi National ID or passport number (for identity verification)
- Payment details — such as bKash, Nagad, Rocket, or bank account information
- Records of chat or email communication with customer service
2.2 Automatically Collected Information
When you use the 09bet platform, certain technical information is collected automatically:
- IP address and device type
- Browser type and version
- Time and duration of site access
- Log of pages visited
- Cookie and session data
2.3 Information Received from Third Parties
For identity verification and fraud prevention purposes, we may sometimes confirm information from trusted third-party sources. Information received in this way is also protected under this privacy policy.
3 Purpose and Basis for Using Information
09bet uses your information only for specific and lawful purposes. The main uses are listed in the table below:
| Purpose of Use | Information Used |
|---|---|
| Account creation and management | Name, mobile, email, password |
| Identity verification (KYC) | National ID, date of birth |
| Payment processing | bKash / Nagad / Rocket / bank details |
| Fraud and abuse prevention | IP, device data, transaction history |
| Customer service provision | Communication records, account information |
| Service quality improvement | Usage statistics (anonymous) |
| Legal compliance | Identity and transaction records |
We never use your information for purposes outside this list. You will be informed before any new use is introduced.
4 Cookies and Tracking Technologies
The 09bet website uses cookies and similar technologies to help improve your browsing experience. Cookies are small text files stored by your browser.
4.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure security. The site does not function properly without these.
- Functionality cookies: Used to remember your language preference and settings.
- Analytics cookies: Collect anonymous data to understand which pages are used most — no personal identification involved.
4.2 Cookie Control
You can accept or reject cookies from your browser settings. However, disabling essential cookies may disrupt login and payment functions.
5 Information Sharing and Disclosure
09bet does not sell your personal information to any third party. Information may be shared in the limited circumstances below:
5.1 Service Provider Partners
Information is shared with payment gateways (bKash, Nagad, Rocket, banks), identity verification services, and technology infrastructure providers only to the extent necessary for them to perform their specific tasks. These partners are required to use the information in accordance with our instructions.
5.2 Legal Obligations
Information may be disclosed to comply with court orders, lawful requests from government authorities, or applicable law. In such situations, we always aim to disclose as little information as possible.
5.3 Business Restructuring
In the event of a business merger or acquisition, your information may be transferred to the new operating entity, but the terms of this policy will remain in effect.
6 Information Security Measures
09bet uses industry-standard security technologies to protect your information. The key components of our security framework are:
- SSL encryption: All data transmission on the site is encrypted using SSL technology, keeping information exchange secure.
- Access control: Only authorised personnel can access your information, and only as needed.
- Regular security audits: Regular audits are conducted to identify vulnerabilities in our systems.
- Data centre security: Information is stored in a secure and controlled environment.
- OTP verification: OTP verification during login and transactions provides an additional layer of security.
However, transmitting data over the internet is not entirely without risk. We make every effort, but no method can be claimed to be 100% secure.
7 Information Retention Period
09bet retains your information only for as long as necessary. Typical retention periods are listed below:
| Type of Information | Retention Period |
|---|---|
| Account information (active account) | For the duration the account is active |
| Information after account closure | Minimum 5 years (legal obligation) |
| Transaction records | At least 5 years |
| Customer service communications | Up to 2 years after issue resolution |
| Analytics data (anonymous) | Indefinitely (not identifiable) |
Once the set period has passed, information is securely deleted or anonymised so that identification is no longer possible.
8 Your Rights and Controls
09bet believes you should have adequate control over your own information. Your rights are:
8.1 Right to Access Information
You may ask at any time what information we hold about you. Upon request, we will provide a summary of the stored information.
8.2 Right to Correct Information
If any of your information is incorrect, you can contact our customer service to have it corrected. Keeping accurate information is also important for the security of your account.
8.3 Right to Request Deletion
After closing your account, you may request that unnecessary information be deleted. However, information retained due to legal obligations may not be possible to delete.
8.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you can let us know at any time. However, important account-related messages (payment confirmations, security alerts) will continue to be sent.
To learn more about responsible gaming and controlling your account, we recommend reading our Responsible Gaming page.
9 Protection of Minors' Information
09bet strictly does not open its services to anyone under the age of 21 (21+). We never knowingly collect information from minors.
An age verification process is followed at registration. If an account holder is confirmed to be under 21, that account will be closed immediately and any collected information will be deleted.
If you believe a child or minor is using our platform, please contact us immediately.
10 Policy Changes and Updates
09bet reserves the right to amend this privacy policy as needed. For any significant changes, we will send a notice to your registered email or mobile and publish the update date on this page.
Continuing to use the site after an update means you accept the new policy. We therefore recommend reviewing this page regularly.
If you have any questions about the privacy policy, you will find answers to common questions on our FAQ page, or you can contact customer service directly.
11 Contact Us
For any privacy-related questions, requests, or complaints, contact the 09bet support team. We provide assistance in both Bengali and English, 24 hours a day, 7 days a week.
Contact Methods
To learn more about us, visit our About Us page.